- Acceptance of Terms
By accessing or using RVTech Connect Hub, you agree to these Terms of Service (“Terms”), which constitute a binding legal agreement between you (or the business entity you represent) and Redwood Valley Technical Solutions. If you do not agree to these Terms, you may not use the software.
- Legal Eligibility
You must be at least 18 years old to use RVTech Connect Hub and of legal age to form a binding contract. By using the software, you confirm that all information you provide during registration is true, accurate, and complete.
- Service as a Resale Solution
RVTech Connect Hub is a software platform resold by Redwood Valley Technical Solutions as a comprehensive business solution for our clients. All features, functionality, and services offered through the platform are provided as part of this resale agreement. Redwood Valley Technical Solutions acts as a reseller of the platform software to deliver value and support to its users.
Platform Terms of Service Compliance
As RVTech Connect Hub operates on a software platform provided by a third party, users are also subject to the terms of service of the original platform provider. By using RVTech Connect Hub, you acknowledge and agree to comply with these additional terms, which govern the use of the underlying platform and its services.
- User Responsibilities
- You are solely responsible for your use of RVTech Connect Hub, including the quality and integrity of the data and information you submit.
- You agree to use the software only for lawful purposes and in compliance with all applicable laws, rules, and regulations, including but not limited to data privacy laws such as GDPR and HIPAA where required.
- You are responsible for ensuring that any data shared with Redwood Valley Technical Solutions complies with relevant data protection and privacy regulations.
- Data Privacy and Protection
- Data Collection and Use
Redwood Valley Technical Solutions collects and processes personal and business data necessary for the operation of RVTech Connect Hub. By using the platform, you consent to this collection and ensure that any data you provide complies with applicable data protection laws.
- Access by Service Providers and Contractors
By using RVTech Connect Hub, you acknowledge that, in addition to Redwood Valley Technical Solutions, authorized service providers and contractors may access your data for the purpose of providing services, support, and maintenance. Redwood Valley Technical Solutions ensures that all service providers and contractors are bound by strict confidentiality agreements and adhere to applicable data protection laws, where applicable.
- Compliance with Data Protection Laws
Redwood Valley Technical Solutions complies with applicable data protection laws. We implement industry-standard technical and organizational measures to safeguard data against unauthorized access or misuse.
- User Consent and Ownership
All data provided by users remains their property. By using RVTech Connect Hub, you grant Redwood Valley Technical Solutions and its service providers limited rights to access and process data solely to deliver services and support as agreed upon. Your consent extends only to the provisions outlined within these terms.
- Data Security Measures
Redwood Valley Technical Solutions ensures encryption of sensitive data in transit and at rest. Software updates and proactive maintenance are regularly performed to minimize risks of vulnerabilities or breaches. Access to user data by Redwood Valley Technical Solutions, service providers, and contractors is strictly limited to authorized personnel and is logged for accountability.
- Breach Notification
If any data breach affecting user data occurs, Redwood Valley Technical Solutions will notify affected users as required by law. Notifications will include information about the nature of the breach, affected data, and steps being taken to mitigate the issue.
- Third-Party Integrations
If you integrate any third-party tools or services into RVTech Connect Hub, those relationships are governed by separate terms and conditions. Redwood Valley Technical Solutions and its service providers are not responsible for data handled or stored by third-party services. It is your responsibility to ensure that such integrations comply with applicable data protection laws.
- Access to Client Data
- By using RVTech Connect Hub, you acknowledge and consent that Redwood Valley Technical Solutions and its service providers or contractors may have access to certain data processed within the platform to provide support, maintenance, or troubleshooting services.
- All access to client data will be conducted responsibly and in compliance with applicable data protection laws, where applicable. Redwood Valley Technical Solutions and its partners will not use client data beyond the scope required for service delivery.
- Non-Refundable Fees and Services
- All fees assessed for RVTech Connect Hub subscriptions, including additional services or integrations, are non-refundable. This includes fees for subscription plans, communication surcharges, and any add-on services or products once they have been enabled.
- Pre-paid services that remain unused or are canceled are also non-refundable.
- Any exceptions to this policy, such as account credits, are at the sole discretion of Redwood Valley Technical Solutions.
- Subscription Commitment and Auto-Renewal
- Certain subscription plans for RVTech Connect Hub may require a non-cancelable minimum commitment period. These subscriptions cannot be canceled until the commitment has been fulfilled, and fees will continue to be charged until that time.
- Subscriptions are automatically renewed on a monthly or annual basis, depending on your selected plan, using your chosen payment method. You are responsible for canceling your subscription before the renewal date if you do not wish to continue service.
- Taxes, Fees, and Obligations
- All prices listed do not include taxes or additional fees. You are responsible for any sales, VAT, GST, or other applicable taxes, which may be added to your charges.
- Redwood Valley Technical Solutions will collect taxes as required by law and reserves the right to determine the appropriate tax amounts.
- Use of Platform
- RVTech Connect Hub is provided “as is,” without any express or implied warranties, including but not limited to warranties of merchantability or fitness for a particular purpose. Use of the software is at your sole risk.
- The software and associated services are provided exclusively for your business use. Personal, non-business usage is not permitted. Any use of the platform for competing purposes, including research or attempts to develop competing products, is strictly forbidden.
- Registration and Account Management
- Accurate and current information must be provided during the registration process. Failure to maintain up-to-date account details may result in suspension or termination of access.
- You are responsible for securing your login credentials and for all activities conducted under your account.
- Refund Policy
- Redwood Valley Technical Solutions does not offer refunds for RVTech Connect Hub subscriptions or associated services unless in the case of confirmed duplicate charges or specific technical issues that impair software access and remain unresolved.
- Refund requests must be submitted within 14 days of the transaction and include sufficient documentation to justify the claim.
- No Guarantees or Warranties
- Redwood Valley Technical Solutions makes no guarantees regarding uninterrupted availability, error-free operation, or the suitability of RVTech Connect Hub for any specific purpose.
- We disclaim liability for data loss, failures, or disruptions to business resulting from the use of RVTech Connect Hub.
- Changes to Terms and Services
- Redwood Valley Technical Solutions reserves the right to modify or update these Terms at any time. Changes will become effective immediately upon posting. Continuation of use after updates constitutes acceptance of the revised terms.
- Features of RVTech Connect Hub may be updated, modified, or discontinued at our discretion.
- Limitation of Liability
To the fullest extent permitted by law, Redwood Valley Technical Solutions shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use RVTech Connect Hub.
By using RVTech Connect Hub, you affirm your understanding and acceptance of these Terms. For further clarifications, please contact Redwood Valley Technical Solutions.