Power your business with online reviews and customer feedback
A simple digital experience for your customer. A robust toolkit for your business. ReviewAbility is an automated platform helps you automate the customer feedback process to capture your Net Promoter Score, testimonials and online reviews.
Capture, manage, and market reviews and feedback to make the customer experience the backbone of your business.
Make feedback and reviews easy for your customers
Capture Reviews
Save time and money with a simple, robust, and actionable solution. Get the tools you need to monitor, request, capture, and analyze feedback, reviews, and ratings all in one place.
Manage Reviews and Feedback
Features, tools, and reports so you can learn from, manage, and respond to your customers. Receive notifications, read and respond to feedback and reviews, share reports and insights. Take action to manage your customer’s experience.
Market Your Business
Fuel your marketing with customergenerated content. Showcase reviews on your website to impact SEO and add social proof. Turn reviews into stunning social media content to win new customers and grow your revenue.
More ways to connect with every customer
Capture Modes
DIRECT MODE
Request a 3rd-party review to online review sites like Google or Facebook
REVIEW MODE
Capture Net Promoter Score® (NPS®) and request 3rd-party reviews
ULTIMATE MODE
Include up to 5 survey questions, capture NPS and feedback, and request 3rd-party reviews
Send Requests
Manually or automatically send a request via email
TEXT MESSAGE
Deliver a request via SMS/MMS text
WEBSITE LANDING PAGE
Manually or automatically send a request via email
More Features
SENTIMENT PATHS
Based on NPS, define positive and negative experience paths
MOBILE RESPONSIVE
Mobile-friendly design is easy to use across devices
CUSTOMIZABLE
Use your logo, refine appearance, and edit copy to reflect your brand
SURVEYS
Ask up to 5 survey questions to understand customer experience
Give Customers a Way In
Give customers easy access to your feedback and review experience.
TEXTBACK™
Customer-activated by sending a keyword text. Delivers a link to enter.
KIOSK MODE
Connects with your customer on site to gather ratings and contact info. Follow-up with direct request.
FEEDBACK LOCATOR
Directs customers to select a location to review from your website. Shareable link for one-click entry.
Listening builds trust, and a better business
Get started with a reputation management and customer experience toolkit for your business.
360 Degree Capabilities
Easily manage 1st- and 3rd-party reviews with request, reply, and monitoring capabilities
Customer Management
Upload customers and manage profiles, activity, feedback, and reviews
Customer Experience Management
Multi-channel collection of NPS, surveys, feedback, and reviews
Reputation Management
Request and manage 1st- and 3rd-party reviews
Response Management
Reply to 1st- and 3rd-party reviews publicly or privately
Review Monitoring
Receive notifications for new
feedback and reviews
More Tools...
Net Promoter Score® (NPS)
Core measurement for customer experience management
Review Widget
Display reviews on your website with Google review schema to impact SEO
Conversion Pop-up
Neatly displays reviews on your site for social proof
Auto-Tagging
Tag feedback and reviews by keywords automatically
Google Q&A Report
Monitor and respond to questions from your Google My Business listing
Social Sharing
Turn reviews into images for Google, Facebook, Twitter, and Instagram
Performance Report
NPS trends, survey results, total reviews count, and request statistics
Reviews Report
3rd-party reviews report by source with comparison options
NPS Report
1st-party review content organized by Promoter,s Passives, and Detractors
Insights Report
Discover impact, sentiment, and trends in review content using IBM Watson
Business Report
Overview of total metrics by location for multi-location businesses
Scalable
Manage 1-10,000+ locations with individual and aggregate features
Integration & Automation
Automate requests using Zapier, API, or webhook
Get Started Capturing Feedback and Reviews Today!
Manage Your Own Review System
$89 per Month / per Location
- Use our Reviewability software to:
- Request feedback, measure your Net Promoter Score
- Embed the testimonials widget in your website
- Encourage positive online reviews on Google, Yelp, Facebook & others
- Review monitoring
- Its easy to request feedback from customers
